Electron Surfer Policies

Welcome to electron-surfer.com! If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy statement govern electron-surfer.com’s relationship with you in relation to this website.

Refund & Return Policies

Parts and Accessories 30 Day Return Policy

Electron Surfer will accept any stock part or accessory for return within 30 days of purchase. When returned, all items must be in new, un-used and un-installed condition with all original packaging. Customer is responsible for all shipping costs. Returns for refund are subject to a 15% restocking fee (and applicable credit card processing charges of 3.5% if any apply). Full value will be given on returns for exchange.

Parts & Accessories Exchange Policy

All exchanges of parts and accessories must be made within 30 days of purchase. Exchanges will be made for similar products of the same price or same products of a different size or color. All items returned for exchange must be in new, un-used and un-installed condition with original packaging. Customer is responsible for all shipping charges. If customer desires a cross-ship of products, the product being shipped to customer will require full payment before shipment and a refund for original product will be made once Electron Surfer receives and inspects original product.

Bike and Scooter 5 Day Return Policy

Electron Surfer accepts returns on complete bikes, scooters, or rideables within 5 days of delivery. Bikes, scooters, or rideables returns are subject to a 15% restocking fee (and applicable credit card processing charges of 3.5% if any apply). Remaining balance after fees shall be applied to a customer account for store credit. All products must be professionally re-packaged and include a Return Authorization from Electron Surfer. Customer is responsible for all shipping costs. Custom products are NOT automatically eligible for return and will be evaluated on a case by case basis at our discretion.

Order Cancellation Policy

Once deposit or payment has been made on an order, a 15% inconvenience fee will apply to the total purchase price to cover Electron Surfer’s cost of shipment from the manufacturer to our store and time to build and package the bikes, scooters, or rideables for the customer. A credit card processing fee of 3.5% will also apply if deposit or purchase was made by credit card.

Special Order Return Policy

Special orders for items that Electron Surfer does not regularly stock are considered final and will not be accepted for return, exchange or credit of any kind.

Shipping Charge Refund Policy

Shipping charges incurred as a result of any errors by Electron Surfer will be refunded in full.

Refund Fees Policy

All returns made for refund are subject to a 15% restocking fee. In addition, a credit card processing fee of 3.5% will apply if original purchase was made by credit card.

Policies 1Shipping Policy

We try to process all orders placed on our website within 1 to 2 business days. All orders are shipped via ground shipping method and average delivery times are 1-2 business days for West Coast, 3-4 days for Midwest and East Coast. US orders $100 and over ship free (excluding Hawaii and Alaska).
Orders over $200 will be shipped with signature required to prevent theft and the carrier may need to contact you to schedule a delivery appointment. Please be sure to leave the best contact phone number for them to reach you. 

Items Damaged During Transit: 

While we take every reasonable precaution to ensure that products are well-packed, damage can occur during shipment to your destination. If your products are damaged during transit, please refuse delivery and have the driver note refusal reason as “damaged”. If you are unable to refuse the damaged shipment or if freight damage is concealed, notify us and the freight company immediately. Shipping related damages must be reported to the freight company and to us within 7 days of receipt of shipment. Take pictures of the damage and ask the freight company for confirmation or claim number. Send an email to support@electron-surfer.com describing the damage, including photos and confirmation number from the freight company. Do not throw away original packaging.

Delivery Terms: 

All orders over $200 and warranty replacements will be shipped with signature required unless requested otherwise by the customer. Most deliveries occur between 8 AM and 8 PM and must be signed for delivery. Packages returned to us due to failed delivery attempts will be charged a $35 reshipping fee. Refused packages (except items damaged during transit) will be charged a 15% re-stocking fee. In addition, a credit card processing fee of 3.5% will apply if original purchase was made by credit card.

Policies 2Warranty Facilitation

All items sold by Electron Surfer convey the original manufacturer’s warranty to the original purchaser of that item. Only items sold by Electron Surfer will be eligible for warranty facilitation by Electron Surfer. Decisions to honor warranty are at the sole discretion of the manufacturer/distributor and not Electron Surfer. All shipping charges during warranty facilitation are the responsibility of the customer.

Privacy Statement

Electron Surfer is committed to privacy and security for all of our customers. Because we respect your right to privacy, we have developed this privacy statement. If you feel that we are not abiding by this privacy policy, Please contact us immediately via telephone at (916) 507-4104 or Via email at support@electron-surfer.com.

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.  Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better serve you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by calling 1-916-507-4104.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except as described below. The term “outside parties” does not include Electron Surfer. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by sending an e-mail to support@electron-surfer.com. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Changes to our Policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on December 3, 2019.

Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Electron Surfer. The collective work includes works that are licensed to Electron Surfer. Copyright © 2019, ELECTRON SURFER, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Electron Surfer or purchasing Electron Surfer. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Electron Surfer or to purchase Electron Surfer products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Electron Surfer. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of Electron Surfer used in the site are trademarks or registered trademarks of Electron Surfer.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether expressed or implied. To the fullest extent permissible pursuant to applicable law, Electron Surfer disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Electron Surfer does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Electron Surfer does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Electron Surfer shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Electron Surfer has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Web Pricing

The price listed for any item on this site may be different than the price listed for the same item in the brick-and-mortar store of Electron Surfer. No price-match guarantee is expressed or implied.

Typographical Errors

In the event that Electron Surfer product is mistakenly listed at an incorrect price, Electron Surfer reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Electron Surfer reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Electron Surfer shall issue a credit to your credit card account in the amount of the incorrect price.


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Electron Surfer without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Electron Surfer may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Electron Surfer.


Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Electron Surfer products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Electron Surfer products) must be commenced within one (1) year after the claim or cause of action arises. Electron Surfer failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Electron Surfer may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including Electron Surfer or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Electron Surfer does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Electron Surfer is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Electron Surfer reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Electron Surfer in its sole discretion.


You agree to indemnify, defend, and hold harmless Electron Surfer, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Electron Surfer may link to sites operated by third parties. However, even if the third party is affiliated with Electron Surfer, Electron Surfer has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Electron Surfer. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Electron Surfer seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).